Few things stand out more than genuine customer feedback and relentless innovation in the world of business. Greg Rich, CEO of Vivantio, recently discussed the immense value his company places on these two pivotal areas during a thought-provoking podcast appearance on People Explained.
Greg began by emphasizing the importance of unfiltered customer reviews. At Vivantio, they have a straightforward approach: asking customers to share their honest opinions on review sites. “It’s really about transparency and authenticity,” Greg explained. He finds reading these testimonials often affirming, and always informative. This feedback serves as a crucial barometer for the company’s performance and customer satisfaction.
“Hearing from customers about their positive experiences with members of my team is incredibly rewarding,” Greg shared. This process not only boosts team morale but also reinforces the company’s commitment to maintaining high standards of service.
But Greg’s enthusiasm doesn’t stop at customer service; innovation is equally at the heart of Vivantio’s ethos. Driven by a passion for technology and progress, Greg is deeply involved in steering the company’s pursuits. “Every day, it’s about how we can continue to innovate and shape technology,” he said.
His approach to innovation is dynamic and forward-thinking, always aiming to stay ahead of the curve. This mindset ensures that Vivantio not only responds to current market needs but also anticipates future trends and challenges.
Looking ahead, Greg hopes to spend more time focused on technology and innovation. “That’s the part of my job that excites me the most,” he noted, underscoring his passion for CX/UIX. “Staying ahead of customer needs and delivering innovative, best-of-breed solutions are always top of mind for me.”
Greg’s dedication to both customer experience and technological innovation clearly demonstrates his leadership philosophy. Under his guidance, Vivantio prioritizes customer input and cutting-edge innovation, setting a strong foundation for sustained growth and industry leadership.
For businesses and professionals watching the trajectory of innovative companies, Vivantio under Greg’s leadership provides a compelling blueprint for success. It’s not just about delivering products or services, but doing so in a way that genuinely engages customers and pushes technological boundaries. As Vivantio continues to evolve, its journey will undoubtedly offer valuable lessons on integrating customer feedback with innovative practices in the business-to-business landscape.
